FAQ

How do I choose the right wig or hair bundle for me?

We suggest our Body Wave + Deep bundles for Quick weave units. These textures offer a natural-looking and long-lasting hairstyle.

How do I care for my wig or hair extensions?

For the best care of your units or installations, we highly recommend using silk bonnets and/or wig bands. When it comes to washing the hair we suggest co-washing our products when needed. Our suggestion is to do a deep conditioning treatment using a highly recommended and trusted product called "Silicone Mix" every two to three months, if necessary. These practices will help maintain the quality and longevity of your hair units or installations.

What's the difference between virgin and raw hair bundles?

Raw hair originates from a single donor and undergoes minimal processing, maintaining its natural state. Virgin hair, on the other hand, undergoes steam processing without chemical treatments. Raw hair retains a more natural appearance but might have slight variations, while virgin hair, due to its steam processing, offers uniformity and often boasts increased longevity and quality.

Can I dye or style my wig/extensions?

Yes! We recommend using the Highly recommended product Silicone Mix to maintain the quality of your hair after dying/chemical processing (bleaching).

What is the return/exchange policy?

No refunds or exchanges are permitted. We apologize if this is an inconvenience! Please contact our email (trueluckextensionsllc@gmail.com) if you have further questions.

How long does shipping take?

Pre-orders can take up to 5-7 business days whereas normal orders take 3-5 business days.

Do you offer custom orders or personalized wigs/extensions?

Yes! Please contact our email (trueluckextensionsllc@gmail.com) if you have further questions.

Can I cancel or modify my order after it's been placed?

All orders are final once payment is submitted however we do know that people can make mistakes! Please contact our email (trueluckextensionsllc@gmail.com) if you have any issues with your order.