Shipping/Return Policy
At True Luck Extensions, we strive to make your shopping experience smooth and efficient. While we don't currently accept returns or exchanges, rest assured that we're here to ensure you receive top-quality items promptly.
We're committed to swift shipping, aiming for same-day dispatch if you place your order before 12pm EST on a Monday to Friday. For orders placed after this time, your items will ship the next business day. Please note that our shipping days are limited to Monday through Friday.
Anticipate your items to arrive within 3-5 business days or even sooner, with pre-orders possibly taking 5-7 business days!
To maintain the security of your orders, we conduct fraud risk analysis. To facilitate smooth shipping, please ensure your shipping and billing addresses match.
While we do our utmost to ensure safe delivery, it's important to note that True Luck Extensions cannot be held responsible for lost, damaged, or stolen packages. Unfortunately, claims for lost packages without carrier-supplied photographic proof of delivery cannot be guaranteed.
By making a purchase, you acknowledge and agree to our terms and conditions. This includes understanding the product description, our refund policy, and recognizing that changes or cancellations to orders (such as item changes or shipping address alterations) cannot be accommodated once an order is submitted.
Thank you for choosing True Luck Extensions. Your satisfaction is our priority, and we appreciate your understanding and cooperation with our policies.